...Hardeep Chahal; Seema Devi Purpose This study aims to explore the drivers (i.e. service innovation, service exchange, customer wellbeing and employee wellbeing) and organizational culture in the service ecosystem in the hospitality sector. Design/methodology/approach This study adopted...

...) and the two organizational culture factors of clan and market on PsyCap. Second, the study also examines the relationships between PsyEmp, PsyCap and individual innovative behavior (IIB). Third, this paper examines the mediating role of PsyCap on IIB and PsyEmp. Design/methodology/approach A conceptual...

... are applied for improving health-care quality. Jonas Boström can be contacted at: jonas.bostrom@rvn.se 13 04 2019 20 12 2019 06 11 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Organizational Culture Service design Health...

...Maria Karakasnaki; Evangelos Psomas; Nancy Bouranta Although much research and writing has occurred on the topics of service quality and organizational culture, relatively less is known about their interrelationships, that is how a company’s culture relates to the service quality offered...

... the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development. A structured interview guide, inspired by AI, was developed and used to pinpoint their motivation and vision of a good organization to understand the values...

... 09 2016 24 12 2016 21 04 2017 24 05 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only The increasing theorist’ and practitioners’ interest into the topic of organizational culture literature is caused because of the claim...

...) point out, this can be a significant contributing factor to explain why organizations often fail to transform. In their study, they found a strong correlation between performance measurement and organizational culture. Through a multi-site case study, they were able to demonstrate a bi-directional...

... an increasing interest in commercial experiences both financially and because of customer demand. The conducted interview study found several areas of improvement where the greatest potential was in the building of a strong organizational culture based on values to ensure co-creation of customer value between...

... is that the CSF tend to relate more to how an organization approaches the change effort versus change method specific factors. The issues of management support and organizational culture are often emphasized as especially critical. The paper highlights and discusses three additional important CSF: strategic...