... into a temporal and lifeworld-based understanding of patient value. Design/methodology/approach A critical integrative review traces the evolution of customer value and service experience perspectives within health care and beyond. The review compares service-dominant logic ( SDL ), service logic ( SL...

... This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts. This conceptual study introduces three key KM concepts, namely, object, agent and context to SDL; thus, deepening...

... aimed at analysing the mechanisms underlying joint production of value in service delivery. Value co-creation Total Quality Management Service ecosystems Service-Dominant logic Over the past decades, service research has been characterized by a shift from a product-oriented perspective...

.... Design/methodology/approach This study conducts literature reviews to identify ancillary services and discuss their service paths across online and offline channels based on service-dominant logic. It then proposes discrete choice modeling approach with stated preference data to estimating the implicit...

...Bo Edvardsson; Gloria Ng; Zhi Min Choo; Robert Firth Purpose Research suggests that service‐dominant designs are superior to goods‐dominant; but why? The purpose of this paper is to answer three questions. First, in what way is a service system based on service‐dominant logic (SDL) superior to one...

...Su Mi Dahlgaard Park; Bo Edvardsson; Bård Tronvoll Purpose The aim of this paper is to conceptualize service innovation through a service‐dominant logic (S‐D logic) lens and a service system foundation. Design/methodology/approach This conceptual paper offers a service‐dominant logic lens...