...Setar Lytle; Mahesh Gopinath Purpose This study aims to systematically review empirical research on how artificial intelligence ( AI ) shapes customers’ emotional experiences in hospitality and tourism. It integrates psychological, technological and social perspectives to address disjointed...

... (Farrington et al., 2015 ; Reklitis et al., 2017). Nicolau (2008) has shed light on CSR activities’ positive both direct and indirect social impacts within tourism. Therefore, the present paper focuses on the exploration of the association between leadership roles and major aspects...

...Jookyung Kwon; Jiseon Ahn Although cruises provide several characteristics that trigger customers to impulse buy, previous studies on impulsive buying in the hospitality and tourism industries have been focused on airline, restaurant and festival customers rather than cruise customers (Ahn...

...Saisudha Rajagopal; Lei Guo; Bo Edvardsson Purpose The purpose of this article is to identify enabling and inhibiting factors that influence patients during their consideration of medical tourism for their healthcare requirement. The research provides marketing and practice implications that help...

... contexts. Yet, the empirical findings provide a basis for future research to refine and extend corporate endeavors in managing negative incidents in both the health care and tourism industries. Practical implications The findings indicate that the notion of perceived justice is the same regardless...

...Su Mi Dahlgaard Park; Ernestina Giudici; Claudia Melis; Silvia Dessì; Bianca Francine Pollnow Galvao Ramos Purpose This paper aims to focus on evaluating the rich cultural intangible heritage of Sardinia Island, and how such a heritage can contribute to the implementation of tourism during the low...

... Trademark known as Q for Quality. In the first years of the project, the SCTE developed specific quality systems for the tourist subsectors, all of them with certification for business and implementation of continuous quality improvement in organizations. In the year 2000, the tourism sector...

.../value This study contributes to the existing literature on tourism shopping by suggesting typologies built on feelings experienced and shopping motivations, thus providing new insights on tourist shopping typologies found at a low‐price destination. Results are not general for any low‐priced...