Understanding the accessibility of retail mobile banking during the COVID-19 pandemic Available to Purchase

Dr. Muhammad Naeem completed his DBA at University of Worcester and holds twin MBA, MA in HRM, BSc in Physics and Mathematics. Muhammad is serving as associate lecture at Arden university and his recent research studies have been published/accepted in reputed impact factor journals such as Information Technology and People; Technology Forecasting and Social Change; Journal of Consumer and Retailing Services; Journal of Consumer Behavior an international journal; International Journal of Retail and Distribution Management; Qualitative Marketing Research and Journal of Brand Management. The author is doing PhD by publication at University of Gloucestershire.

Prof. Wilson Ozuem teaches and researches communication issues in computer-mediated marketing environments (CMMEs). The results of his research have been published in scholarly journals, books and international conference papers, including the European Journal of Marketing, Journal of Business Research, Psychology and Marketing, Information Technology and People, Journal of Strategic Marketing Journal of Retailing and Consumer Services. Dr Ozuem was a former Senior Research Fellow (Digital Economy) at the University of Gloucestershire. Prof Ozuem has successfully supervised 15 PhD/DBA to completion. He was previously an Associate Professor in Digital Marketing at Regents University, London. He currently teaches and supervises both postgraduate and undergraduate students in several universities, including Warwick University (UK), City, University of London, University of Birmingham and Arden University. He has completed PhD in Digital Marketing from Anglia Ruskin University and Postgraduate Degree in Educational Research from the University of Cambridge. He is currently serving in University of Cumbria.

Dr. Philippa Ward had over 25 years of retail and academic experience, Philippa has a range of journal and book publications, over 20 doctoral completions and a similar number of examinations. Her research centers on the effects of the in-store environment on customers, de-shopping and retail theatre. These areas are also the focus of her doctoral supervisions. This interest in retailing was generated through her management roles within Debenhams and Asda. She also continues to work with a number of retailers, manufacturers and marketing agencies as a consultant. Philippa is also a Head of the Marketing and Retail Analysis Research Centre – where research on issues including consumer behavior and services marketing is located.