Issues

Special Issue: Building Resilience in Retail for the Post-COVID World - Marketing & Operations Perspectives. Guest Editor: Xavier Brusset

Guest editorial: Building resilience in retail for the post COVID world – marketing and operations perspectives

Xavier Brusset
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Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective

Nobukazu Azuma; Narimasa Yokoyama; Woonho Kim
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Overall satisfaction formation across channels: an empirical study

Christophe Bezes
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Last mile practices in e-commerce: framework development and empirical analysis of Swedish firms

Andreas Risberg; Hamid Jafari
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Extrinsic motivations behind mobile shopping: what drives regular and occasional shoppers?

Francesca De Canio; Maria Fuentes-Blasco; Elisa Martinelli
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The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness

Michaël Flacandji; Mariana Vlad
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Mobile dependency and uncertainty reduction: influence on showrooming behaviours and user-generated content creation

Luis Edwin Chimborazo-Azogue; Alejandro Mollá-Descals; Maria-Jose Miquel-Romero; Marta Frasquet
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Shopping app features: influencing the download and use intention

Kathrin Sinemus; Stephan Zielke
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Augmented reality's perceived immersion effect on the customer shopping process: decision-making quality and privacy concerns

Aniket Sengupta; Lanlan Cao
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A typology of omnichannel retailer activities during the COVID-19 pandemic

Helen Cocco; María D. De-Juan-Vigaray
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Understanding the transformation toward omnichannel logistics in grocery retail: a dynamic capabilities perspective

Ebba Eriksson; Andreas Norrman; Joakim Kembro
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Omni-channel retailing resources and capabilities of SME specialty retailers – insights from Germany and Turkey

Bastian Mrutzek-Hartmann; Herbert Kotzab; Işık Özge Yumurtacı Hüseyinoğlu; Sascha Kühling
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Omnichannel retailing and post-pandemic recovery: building a research agenda

Giada Salvietti; Cristina Ziliani; Christoph Teller; Marco Ieva; Silvia Ranfagni
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Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-19

Jeandri Robertson; Elsamari Botha; Bernard Walker; Russell Wordsworth; Michaela Balzarova
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