Issues

Special Issue: The New Age Of Retailing: Rethink, Reconnect, Revive. Guest Editors: Herbert Kotzab, Xavier Brusset, Kristina Petljak

Guest editorial: The new age of retailing: rethink, reconnect, revive

Herbert Kotzab; Xavier Brusset; Kristina Petljak
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Reviving the experiential store: the effect of scarcity and perceived novelty in driving word-of-mouth

Denise Pape; Waldemar Toporowski
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Why buy used? Motivators and barriers for re-commerce luxury fashion

Karun Tangri; Hong Yu
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Hygiene theater: an important risk reduction signal for the future of retailing

Megan Phillips; Jessica Vredenburg
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Product information failures on websites and their impact on mobile shopping behaviour

Sarah Amsl; Iain Watson; Christoph Teller; Steve Wood
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Aspects driving customers' intention to use automated purchasing processes

Jan-Lukas Selter; Anne Fota; Katja Wagner; Hanna Schramm-Klein
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The role of artificial intelligence in improving the omnichannel customer experience

Ana Valeria Calvo; Ana Dolores Franco; Marta Frasquet
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Self-recovery after self-service technology failures: do motivations and self-efficacy matter?

Yen-Ting Helena Chiu; Dung Minh Nguyen; Katharina Maria Hofer
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Presenting products on websites – the importance of information quality criteria for online shoppers

Sarah Amsl; Iain Watson; Christoph Teller; Steve Wood
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Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?

Theresia Mennekes; Tobias Röding; Gerhard Wagner; Hanna Schramm-Klein
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The design of retailers' online review systems – a systematic literature review and future research agenda

Doan Thao Tram Pham; Sascha Steinmann; Birger Boutrup Jensen
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How shopping habits change with artificial intelligence: smart speakers' usage intention

Simone Aiolfi
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Live streaming shopping as a new retail format: insights from a qualitative study of consumers and retailers

Karine Picot-Coupey; Younes Bouragba; Isabelle Collin Lachaud; Martina G. Gallarza; Yacine Ouazzani
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Importance and conditions of effectiveness of CSR communications in franchise networks

Hanene Oueslati; Saloua Bennaghmouch-Maire; Martine Deparis; Marie-Catherine Paquier
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Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

Jean-Eric Pelet; Basma Taieb; Rami Alkhudary
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Supply chain coordination: the application of consignment and zero wholesale price contracts under customized cap-and-trade and consumers' environmental awareness

Roya Tat; Jafar Heydari; Tanja Mlinar
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