... Service levels Information control Culture (sociology) Individual behaviour Collectivism Airlines An important issue in cross‐cultural psychology is whether the private and collective elements of the self exist in one or two cognitive structures. Originally, Triandis (1989) assumed...

... environmental context and was reflected in the specific cues used to assess each dimension. © Emerald Group Publishing Limited 2005 Culture (sociology) Quality Customer service management On both a defensive and offensive front the benefits of differentiating on a service quality platform...

... is presented. International marketing Culture (sociology) Marketing management Knowledge management When marketers discuss culture in an international context, the name of Hofstede is invariably invoked and his dimensions are applied with the authority of holy writ. Just a few recent issues...

... on the diffusion of new products. The findings regarding the moderation effects of the socio‐economic variables are mixed. © MCB UP Limited 2003 Culture (sociology) Product development Social economics The business environment has evolved in response to the continued globalization of world...

.... Product development Globalization Team working Culture (sociology) There is a growing trend among companies to develop new products by tapping into expertise and resources in multiple countries, both within and outside their own firms (e.g. Hardy, 1998 ; Kinni, 1994). Realizing that products...