... Communication Service quality Policy in higher education In higher education, teaching excellence has long been a core value, yet understanding what constitutes effective teaching is increasingly important as the educational landscape evolves. This concept involves a complex interplay of factors...

...Jasneet Kaur Kohli; Rahul Raj; Navneet Rawat; Ashulekha Gupta Purpose The research investigates how faculty e-Readiness impacts student evaluations of service quality in higher education institutions through gender as a moderating factor. Design/methodology/approach The TPACK and UTAUT models...

... the five constructs using a hierarchical model. The study utilized CB-SEM approach using AMOS. Findings The study examined existing scales and constructs influencing service quality dimensions and it was found that a combination of five variables accounts for 73.94% of sample data variance...

...Dagnu Haile Tessema; Figen Yesilada; Iman Aghaei; Japheth Nuhu Ahmed Purpose The primary purpose of this research is to examine the influence of perceived service quality (PSQ) on word-of-mouth (WOM) directly and through the mediating role of brand trust (BTR) and student satisfaction (SAT...

.... Remarkably, the statistical analysis unveils the significant mediating effect of ease of use and usefulness in the relationship between perceived service quality and students' attitudes toward hybrid learning. Research limitations/implications The findings suggest that the pervasive dependence...

..., and correlations between student satisfaction and the different dimensions of quality were tested. Findings Consistent with other studies, the findings demonstrated that the five dimensions of service quality, i.e. tangibility, reliability, responsiveness, assurance and empathy, and the university of study...

...-year undergraduate students of a public university in Ghana. Structural equation modeling (SEM) was run in Amos (v.23) to test the various hypotheses. Findings The study concluded that the tangible aspect of the SERVQUAL model (service quality), which is very instrument in some service industries...

...Chonlatis Darawong; Ani Widayati Purpose The purpose of this article is to compare Thai students with Indonesian students in regard to the impact of four service quality dimensions on student satisfaction and the learning outcomes of online courses. Design/methodology/approach Samples were 352...

...Jess L. Gregory Purpose Austerity approaches in higher education require choosing the highest leverage strategies of increasing student satisfaction. Attending to student perceptions of program/service quality (SERVQUAL) is a means to identify areas that have the greatest return on investment...

... to retain in a particular institution is very crucial to compete in the higher education market (Helgesen, 2008). Service quality Student motivation Student loyalty Student satisfaction Structural model Mediation role The service delivery system and service experiences have fundamentally...