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Keywords: India
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Journal Articles
Emerging market professional service firms’ market success: does cultural intelligence matter?
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Journal of Business & Industrial Marketing (2025) 40 (5): 1160–1175.
Published: 11 June 2025
... (PSF SMEs). Design/methodology/approach The sample comprised 251 respondents who were CEOs or managers of internationally operating PSF SMEs from a key emerging market – India. Relationships were examined using structural equation modeling of survey data. Findings Results show how cultural...
Journal Articles
Spokesperson effectiveness in B2B advertising: spokesperson characteristics and posture using eye-tracking
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Journal of Business & Industrial Marketing (2024) 39 (12): 2699–2715.
Published: 26 September 2024
... nations such as India, where actor Amitabh Bachchan and cricketer M. S. Dhoni endorse a cement brand named Binani and GoDaddy, respectively. Research on the effects of endorsement in the domain of B2B is in a very nascent stage. The only three studies that have tried to address this aspect are Vaid...
Journal Articles
Material flow cost accounting for aluminum gravity die casting in electrical products manufacturing
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Journal of Business & Industrial Marketing (2024) 39 (12): 2556–2572.
Published: 15 August 2024
.... Design/methodology/approach This study uses a case study approach to demonstrate the usefulness of the MFCA tool in an SME in India that produces aluminum energy products used in the electrical power sector through gravity die casting. Findings According to the results, the company’s gravity die...
Journal Articles
Organizational networking processes in turbulent environments: strategic sensemaking perspective
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Journal of Business & Industrial Marketing (2024) 39 (7): 1386–1405.
Published: 04 August 2023
... contexts for organizational performance. Design/methodology/approach This study conducts an exploratory organizational-level narrative analysis into firms’ experiences in two major emerging markets (EMs), namely, Russia and India – to identify organizational networking processes in the midst...
Journal Articles
The cultural factors in global account management: the case of Indian buyers and German suppliers
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Journal of Business & Industrial Marketing (2023) 38 (2): 353–366.
Published: 18 August 2022
... literature review on key account management (KAM), GAM and organizational culture, the authors conducted an exploratory case study with 23 global account managers (GA managers) who work for German-based multinational companies and manage global accounts from India. The results of a qualitative data analysis...
Journal Articles
Modeling the strategies to accelerate the natural gas business market growth in a developing country
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Journal of Business & Industrial Marketing (2023) 38 (5): 1116–1134.
Published: 26 July 2022
...Atul Rawat; Chandra Prakash Garg Purpose Rising energy demand and the quest for achieving climate change targets have been pushing emerging markets like India to bolster the natural gas share in their energy mix. The country has set an aggressive target of increasing natural gas share...
Journal Articles
Journal of Business & Industrial Marketing (2022) 37 (8): 1662–1674.
Published: 04 August 2021
... and corporate levels, have placed India in the spotlight of the global pharmaceutical market, but several threats and weaknesses could limit this expansion. Design/methodology/approach Descriptive and inferential analyses have been based on empirical data extracted from authenticated data sources...
Journal Articles
Modeling the supply chain finance (SCF) barriers of Indian SMEs using BWM framework
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Journal of Business & Industrial Marketing (2022) 37 (1): 128–145.
Published: 08 April 2021
... to impede the desired performance and profitability of the SMEs. Therefore, the purpose of this paper is to discern the possible SCF barriers and analyze the criticality of the barriers to understand how they impact on the SMEs market of India. Design/methodology/approach This study proposes a novel...
Journal Articles
Analysis of enablers for vertical integration to enhance rural employability
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Journal of Business & Industrial Marketing (2019) 34 (4): 690–702.
Published: 23 May 2019
...Rahul Priyadarshi; Srikanta Routroy; Girish Kant Purpose The purpose of the paper is to identify, analyze and select the enablers for vertical integration of Aloe vera supply chain (AVSC) so that rural employability will be enhanced in the context of Rajasthan, India. Design...
Journal Articles
Emotion regulation – natural reward strategy linkage and its impact on sales performance: the mediating impact of salesmanship skills
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Journal of Business & Industrial Marketing (2018) 33 (3): 353–364.
Published: 03 April 2018
... performance linkage. Structural equation modeling (using AMOS 18 software) is used to analyze the data collected, using a survey questionnaire from a sample of 317 B2B salespersons of a single media firm in India. Results indicate that NRS are influenced primarily by a salesperson’s emotion...
Journal Articles
The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience
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Journal of Business & Industrial Marketing (2013) 28 (7): 554–564.
Published: 16 August 2013
... the context of B2B insurance selling. Design/methodology/approach Using a sample of 380 business‐to‐business insurance salespersons from an emerging market (India) to validate their model, the authors tested several hypotheses using structural equation modeling (SEM). Findings The results suggest...
Journal Articles
Strategies for sustaining the edge in offshore outsourcing of services: the case of India
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Journal of Business & Industrial Marketing (2013) 28 (6): 475–486.
Published: 26 July 2013
... country. The purpose of this paper is to focus on India as a destination for offshore outsourcing of services and the challenges it faces in maintaining its leadership in this area. The paper discusses the growth of services outsourcing and the economic and environmental forces that have contributed...
Journal Articles
Competitive intelligence and firm's performance in emerging markets: an exploratory study in India
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Journal of Business & Industrial Marketing (2012) 27 (3): 242–254.
Published: 17 February 2012
...Ramendra Singh; D.V.R. Seshadri; Phani Tej Adidam; Madhumita Banerjee; Paurav Shukla Purpose This paper aims to explore the impact of competitive intelligence (CI) practices on the firm's performance in the emerging market context of India. The paper seeks to answer the following questions: do CI...
Journal Articles
New service development in India's business‐to‐business financial services sector
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Journal of Business & Industrial Marketing (2012) 27 (3): 228–241.
Published: 17 February 2012
... of business‐to‐business financial service firms in India. Design/methodology/approach The author conducted surveys of 148 multinational service firms operating in India and 126 local and indigenous Indian service firms belonging to the financial services industry. Findings The findings suggest...
Journal Articles
Open book practices in buyer‐supplier relationships in India
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Journal of Business & Industrial Marketing (2012) 27 (3): 196–210.
Published: 17 February 2012
..., annual price renegotiations (Agndal and Nilsson, 2008). Rajeev Kumra can be contacted at: rajeev.kumra@iiml.ac.in © Emerald Group Publishing Limited 2012 Open book policy India Buyer‐supplier relationships Relationship marketing Buyers Buyer‐seller relationships An executive...
Journal Articles
My years with B2B marketing in India: reflections and learnings from a journey of 40 years
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Journal of Business & Industrial Marketing (2012) 27 (3): 160–168.
Published: 17 February 2012
...), Jamshedpur, India. Design/methodology/approach The paper is organized around nine lenses for reflection. These provide a comprehensive coverage of the author's experiences. The paper critically evaluates the author's performance as a B2B marketing instructor, researcher, trainer and consultant...
Journal Articles
Organized retailing in India: upstream channel structure and management
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Journal of Business & Industrial Marketing (2012) 27 (3): 176–195.
Published: 17 February 2012
...Ramendra Singh; D.V.R. Seshadri; Chitra Srivastava Dabas; Brenda Sternquist; Humaira Mahi Purpose This paper's aim is to identify structural and relational factors influencing the upstream channel management of organized retailers in India. Design/methodology/approach In‐depth interviews were...
Journal Articles
Understanding the mechanism linking interpersonal traits to pro‐social behaviors among salespeople: lessons from India
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Journal of Business & Industrial Marketing (2012) 27 (3): 211–227.
Published: 17 February 2012
...Ramendra Singh; D.V.R. Seshadri; Raj Agnihotri; Michael Krush; Rakesh K. Singh Purpose Factors such as globalization and market size have made India a major consideration for multinational firms and their salespeople. Despite the appeal of the market, the majority of theories and empirical studies...
Journal Articles
Developing India‐centric B2B sales theory: an inductive approach using sales job ads
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Journal of Business & Industrial Marketing (2012) 27 (3): 169–175.
Published: 17 February 2012
...Ramendra Singh; D.V.R. Seshadri; Murali Mantrala; Shrihari Sridhar; Xiaodan (Dani) Dong Purpose Given India's rapid industrial growth and burgeoning numbers of sales and marketing employees, there is an urgent need to develop India‐centric B2B sales management knowledge. However, there is little...
Journal Articles
The internationalization of Indian SMEs in B‐to‐B markets
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Journal of Business & Industrial Marketing (2011) 26 (7): 542–548.
Published: 23 August 2011
... in India. The data consisted of 150 responses. Findings Market orientation and international orientation are positively related to export performance and the relationship between the market orientation and international performance of Indian SMEs is moderated by market turbulence. Research...
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