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Keywords:  Consumer marketing
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Journal Articles
Journal Articles
Journal of Consumer Marketing (2000) 17 (4): 358–372.
Published: 01 July 2000
... . Eating the Big Fish: How Challenger Brands Can Compete against Brand Leaders . New York : John Wiley and Sons   1999 . 286pp. , ISBN: 0471242098   US$29.95 hardback Brands Product strategy Product positioning Consumer marketing This is a book about how to become number two...
Journal Articles
Journal of Consumer Marketing (2000) 17 (1): 9–19.
Published: 01 February 2000
... a day or two. Presumably, complaining leads to short‐term increase in dissatisfaction and this increased dissatisfaction dissipates after a few days. © MCB UP Limited 2000 Consumer behaviour Complaints Customer satisfaction Consumer marketing Based on the preceding review...

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