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Keywords:  Interpersonal communications
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Journal Articles
Journal Articles
Journal of Consumer Marketing (2002) 19 (1): 12–23.
Published: 01 February 2002
... with the physician and nursing staff. © MCB UP Limited 2002 Gender Health care Loyalty Customer satisfaction Interpersonal communications An increasing interest in satisfaction, particularly postpurchase behavior, has emerged in the literature (Spreng and Sommez, 2000; Strasser et al...

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