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Journal Articles
Journal of Consumer Marketing (2012) 29 (3): 241–242.
Published: 27 April 2012
... insights about customers and company strategies, it does not present them as a “quick fix,” so those who are not willing to make significant changes or who are not looking for a long term solution may not get as much out of this book as they possibly could. Implementing the system seems to require a great...
Journal Articles

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