...Elyria Kemp; My (Myla) Bui; Andrea Tangari; Xingyi Zhang Purpose Emotional companion chatbots powered by artificial intelligence are gaining in popularity for their ability to allow individuals to share their feelings and personal challenges, and to provide empathy, support, coaching...

...)-enabled chatbots. It highlights the significant influence of anthropomorphic characteristics in enhancing perceptions of competence and warmth, further enhancing perceived authenticity. In addition, this study aims to investigate how the need for social interactions moderates these relationships...

...) chatbots for apparel shopping. Design/methodology/approach Data from 353 eligible US respondents was collected through a self-administered questionnaire distributed on Amazon Mechanical Turk, an online panel. Confirmatory factor analysis and path analysis were used to test all hypothesized...