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Keywords: Consumer advocacy
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Journal Articles
Journal of Consumer Marketing (2009) 26 (5): 370–371.
Published: 31 July 2009
...‐714550‐8   pp. 181+ xxii © Emerald Group Publishing Limited 2009 --> Conversational capital Word of mouth Consumer experience Consumer advocacy Consumer behaviour Conversational Capital joins a spate of books published in the past few years that address the general topic...
Journal Articles
Journal of Consumer Marketing (2009) 26 (5): 371–372.
Published: 31 July 2009
... www.ftpress.com; www.conversationalcapital.com; www.sidlee.com © Emerald Group Publishing Limited 2009 --> Conversational capital Word of mouth Brand equity Consumer experience Consumer advocacy Consumer behavior The book's lead author, Bertrand Cesvet, is the Chairman of Sid Lee...

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