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Keywords: Experiential mind
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Journal Articles
Journal:
Journal of Consumer Marketing
Journal of Consumer Marketing (2025) 42 (4): 498–511.
Published: 07 March 2025
..., there is scant research on how anthropomorphizing chatbots’ internal traits influences consumers. Integrating the Uncanny Valley Effect (UVE) and the Arousal-Biased Competition (ABC) theory, this study aims to investigate how a chatbot with a higher experiential mind shapes attitudes toward mindful consumption...
