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Keywords: Guest ratings
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Journal Articles
Journal:
Journal of Consumer Marketing
Journal of Consumer Marketing (2022) 39 (4): 371–382.
Published: 12 May 2022
... Airbnb listings in New York City, using machine learning techniques. Findings First, hosts who provided profile photos received higher guest ratings than those who did not provide photos. When facial features of profile photos were recognizable, guest ratings were higher than when they were...
