... technique of betweenness centrality measurement to map the network of studies and identify seminal research in the domain. Finally, the authors extract the latent themes from full text content of sampled articles by leveraging the topic modelling technique of BERTopic. Findings The study identifies...

...Jurui Zhang Purpose This paper aims to investigate customers’ experiences with Airbnb by text-mining customer reviews posted on the platform and comparing the extracted topics from online reviews between Airbnb and the traditional hotel industry using topic modeling. Design/methodology/approach...