A decision support system (DSS) is a flexible, interactive, computerized approach intended to support administrators in their decision making activities and which is capable of providing direct, personal support for complex, managerial decisions. This paper presents an overview of DSS's major characteristics which can integrate the intellectual resources of individuals with the capabilities of the computer to improve the quality of decisions. Following a discussion of its capabilities, the various components of a DSS (database, model base, hardware and user‐system interface) are examined as well as the development tools needed. Examples of the applications of DSSs in two universities provide insight into the benefits a DSS can bring to educational administration. Finally, the paper considers various development and implementation issues pertaining to a decision support system in academic administration.
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1 January 1988
Review Article|
January 01 1988
DECISION SUPPORT SYSTEMS IN ACADEMIC ADMINISTRATION
EFRAIM TURBAN;
EFRAIM TURBAN
Professor of Systems Science, University of Southern California, Los Angeles, California, 90089–0021
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JANET CAMERON FISHER;
JANET CAMERON FISHER
Associate Professor of Curriculum and Instruction, California State University at Los Angeles, Los Angeles, California 90032
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STEVE ALTMAN
STEVE ALTMAN
President, Texas A & I University, Kingsville, Texas 78363.
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Publisher: Emerald Publishing
Online ISSN: 1758-7395
Print ISSN: 0957-8234
© MCB UP Limited
1988
Journal of Educational Administration (1988) 26 (1): 97–113.
Citation
TURBAN E, CAMERON FISHER J, ALTMAN S (1988), "DECISION SUPPORT SYSTEMS IN ACADEMIC ADMINISTRATION". Journal of Educational Administration, Vol. 26 No. 1 pp. 97–113, doi: https://doi.org/10.1108/eb009943
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