Academic staff perceptions of administrative quality at universities

Gives direction as to how administrative quality at a university can be measured on an interval scale. The measure is based on a model of academic staff perceptions in relation to central, faculty or school administration (as the case may be). The Australian Government set up a new Australian University Quality Agency in 2001 and one of its objectives is to measure quality in administration (management). Proposes that academic staff perceptions of administrative quality consist of two first order aspects, operationally defined by a number of second order aspects. The 21 stem‐items measuring each second order aspect are set up in Guttman patterns, conceptually ordered by increasing “difficulty”. Academics are asked to respond to each of the 21 stem‐items in two parts, conceptually ordered from “easy” to “hard”. This model has been pilot tested successfully with a small sample (N = 27) and is now ready for a full test.