... clothing sections? Plus-size consumers Branding Fashion retailing Mid-market retailers Customer satisfaction User interface design User experience “If I have a friend who is a size six, we can't go shopping together. They literally segregate us.” This quote from actress Melissa...

... in the electronic shopping is confirmed. Based on the above, we hypothesize as follows: H1. Perceived product quality positively influences customers’ satisfaction in lingerie fashion e-commerce. H2. Perceived innovation in products positively influences customers...

... on a web site. Jung‐Hwan Kim can be contacted at: jhkim@mailbox.sc.edu © Emerald Group Publishing Limited 2010 Information media Customer satisfaction Shopping Internet shopping Consumer behaviour In relation to enhancement of web site quality, much research has focused on amount...

... in this study of consumer satisfaction with tall‐size apparel. Clothing Women Customer satisfaction Fashion Most ready‐to‐wear clothing is designed to fit consumers within an average height and weight. As a result, those who have measurements that are not within these average categories...

...@kumoh.ac.kr © Emerald Group Publishing Limited 2009 Channel relationships Trust Customer satisfaction Quality South Korea Dongdaemun fashion market has been successfully positioned as a main hub for the distribution of non‐brand fashion products in Korea. Dongdaemun market, which has...

... Customer satisfaction In the survey, we have also identified the popular categories of apparels and other products for STP tourists. We discuss them as follows. Figure 1 shows the popularity of apparel products as indicated by the survey results. It is obvious that “casual wear...

... percent shopped at non‐local retailers. About 60 percent reported that they never shopped from TV shopping channels. Confident/fashion‐conscious shopping orientation and catalog/internet shopping orientation were found to be key predictors of customer satisfaction level with information search via multi...

... and sizes may lead to changes in the apparel pattern industry. Therefore, it is timely to investigate consumers' use of and satisfaction with home sewing patterns. Karen LaBat can be contacted at: klabat@umn.edu © Emerald Group Publishing Limited 2007 Clothing Design Customer...

... can be contacted at: helena.deklerk@up.ac.za © Emerald Group Publishing Limited 2007 Clothing Young adults Women Customer satisfaction For most marketers and retailers it is a priority to provide customer satisfaction. It is a long‐term customer‐oriented marketing strategy...

... in the fashion industry; 2. resulting behaviour; 3. beliefs about ethical fashion; 4. effect on purchase decisions; and 5. attitudes towards possible solutions. Ethics Fashion industry Buying behaviour Customer satisfaction Germany United Kingdom The ethical consumer...

... approach, and suggests three distinct stages for a multi‐staged approach. Stephen A. Doyle can be contacted at: Stephen.Doyle@gcal.ac.uk © Emerald Group Publishing Limited 2006 Customer satisfaction Sourcing Supplier relations Importantly, the two companies participating...

... of the application of category management in the fashion sector. © Emerald Group Publishing Limited 2006 Customer satisfaction Supply chain management Fashion industry Retailing Buyer‐seller relationships Category management has been described as a major innovation in retailing (Hogarth...

...Jason M. Carpenter; Ann Fairhurst Purpose To examine the effect of utilitarian and hedonic shopping benefits on customer satisfaction, loyalty, and word of mouth communication in a retail branded context. Design/methodology/approach A sample of young adult consumers (N=276...

... brand is an immediate and public vehicle to symbolize membership among a group, and has been significant in displaying values and desires of a group wearing the same brand of clothing (Evans, 1989). The most positive post‐purchase outcome as a result of customer satisfaction is gaining customer...

... of service given to customers. © MCB UP Limited 1998 Customer satisfaction Delivery performance Product Business partnership Satisfaction metre Journal of Fashion Marketing and Management Volume 2 Number 2 Customer satisfaction in the clothing market B. Wehfritz, J. Schlee and I. Hirsch...