Issues

Unveiling the mediating mechanisms: service recovery and customer advocacy between app attachment and customers’ responses

Leonardo Aureliano-Silva; Xiaoxiao Fu; Cihan Cobanoglu; M. Omar Parvez
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Sustainability concerns on pro-sustainable travel behavior: combining the United Nations SDGs, norm activation model and value theory

Guy Assaker
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“Doing it for my family”: examining when and how family motivation hinders creativity of hospitality employees by shaping job-perception

Nicoleta Isac; Waqar Badshah; Bashir Ahmad; Ahmad Qammar; Masood Nawaz Kalyar
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The role of influencer marketing in the rapid rise of Nusr-et: the cognitive response theory

Cihan Seçi̇lmi̇ş; İlker Kiliç; Yaşar Sari; Elif Şenel
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Unlocking employee flourishing in the hospitality industry: role of high-performance work systems, psychological capital and work passion

Meera Peethambaran; Mohammad Faraz Naim
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Destination advocacy behaviour of residents: examining the role of psychological ownership

Anil Gupta; Vattan Singh
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Is tourism conducive to green growth? An investigation of the role of tourism-based economic expansion in the nexus of leisure tourism and business tourism

Amara Awan; Kashif Hussain; Mahwish Zafar; Sami Ullah Bajwa
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Social media’s sway: how social comparison on social media stimulates impulse travelling; serial mediation study on Indian millennials tourists

Satinder Kumar; Sandeep Kumar
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Greening the hospitality industry: examining institutional influences and perceived benefits of EMS in Malaysian SME hotels

Hanafi Hamzah; Siti Norida Wahab; Norashida Othman; Gaven Ferguson
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Flexible but disconnected: Airbnb hosts’ social isolation, work-family experience, and mental wellbeing

Suzanne de Janasz; Joy A. Schneer; Nicholas Beutell; Sowon Kim
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The effects of hawker influence and local gastronomy involvement on authenticity, personal nostalgia, and hawker cultural identity

Bee-Lia Chua; Seongseop (Sam) Kim; Frank Badu-Baiden; Rachel Yuen May Yong; Bona Kim; Ermias Kifle Gedecho; Heesup Han
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Customer incivility's antecedents and outcomes: a case study of Vietnamese restaurants and hotels

Bang Nguyen-Viet; Phuc Nguyen My
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Bibliometric analysis on green hotels: past, present and future trends

Muhammad Ashraf Fauzi; Heesup Han; Sandra Maria Correia Loureiro; Antonio Ariza-Montes; Walton Wider
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Customer satisfaction antecedents in uncertain hospitality conditions: an exploratory data mining approach

Mahlagha Darvishmotevali; Hasan Evrim Arici; Mehmet Ali Koseoglu
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Short video narratives, brand equity dimensions and horti-tourism patronage: does real-world video matter?

Iddrisu Mohammed; Mahmoud Abdulai Mahmoud; Robert Ebo Hinson
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Customers' motivations to engage with quick service restaurant (QSR) brands on social media: a uses and gratifications approach

Tanveen Kaur; Lalit Mohan Kathuria
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Engaging in co-creation experiences: the role of affective image and satisfaction

Md Rabiul Islam; Sandra Maria Correio Loureiro; Inês Carvalho; Ana Ramires
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Perceptions and motivational factors of Chinese coffee consumers towards robot baristas: a Technology Acceptance Model 2 perspective

Ka Leong Chong; Ge Zhang
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Optimizing demand forecasting for business events tourism: a comparative analysis of cutting-edge models

Shinyong Jung; Rachel Yueqian Zhang; Yangsu Chen; Sungjun Joe
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