Issues

Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation

Khalid Mehmood; Adil Zia; Haseena Bader Alkatheeri; Fauzia Jabeen; Hui Zhang
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A projective approach to understanding the Generation Z’s experience with service robots in restaurants

Caiwei Ma; Po-Ju Chen; Lianping Ren; Alei Fan; Viput Ongsakul
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Digital menus innovation diffusion and transformation process of consumer behavior

Pearl M.C. Lin; Kang-Lin Peng; Wai Ching Wilson Au; Hanqin Qiu; Cheng Dan Deng
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Antecedents of using the online food delivery subscription services

Nefike Gunden Sorathia; Cristian Morosan
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Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values

Ahmet Bulent Ozturk; Abraham Pizam; Ahmet Hacikara; Qingxiang An; Suja Chaulagain; Adela Balderas-Cejudo; Dimitrios Buhalis; Galia Fuchs; Tadayuki Hara; Jessica Vieira de Souza Meira; Raquel García Revilla; Deepa Sethi; Ye Shen; Olimpia State
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A scale for measuring tourists’ technological competence

Wei-Rong Lin; Shin-Shiuan Lee; Wen-Shiung Huang
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The impact of smart destination implementations in Malaga

Ezgi Karakas; Lutfi Atay
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The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment

Yanhong Chen; Luning Liu; Zhenyuan Zhang
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Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform

Qinglong Li; Dongsoo Jang; Dongeon Kim; Jaekyeong Kim
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What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?

Yi-Man Teng; Kun-Shan Wu; Wen-Cheng Wang; Lin-Wen Chen
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Supplementary data
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The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being

Mohamed Youssef Ibrahim Helal
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The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service

Chanmi Hong; Eun-Kyong (Cindy) Choi; Hyun-Woo Joung; Hak-Seon Kim
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The impact of gamified loyalty programmes on customer engagement behaviours. A hotel industry application

Rafael Bravo; Sara Catalán; José Miguel Pina
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