Action Learning: The Development of Field Managers in the Prudential Assurance Company

The process of action learning‐based training of managers in the field staff of the UK division of the Prudential Assurance Company is described, covering its introduction, acceptance and subsequent evolution. The programme undertaken is assessed, including examples of success and failure. The role of managers as set advisers is discussed and it is established that action learning could make a significant contribution to the development of section and district managers.