Keywords: Service industries
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Journal Articles
Journal of Organizational Change Management (1991) 4 (1): 33–44.
Published: 01 January 1991
...Jeffrey A. Sonnenfeld; Padraic L. Spence This article examines the attitudes of chief executives across five service industries (transportation and travel; retail; financial services; communications and information; and professional services) to explore industry differences with regard to strategic...
Journal Articles
Journal of Organizational Change Management (1990) 3 (1): 46–56.
Published: 01 January 1990
... Models Service industries Motivation Feedback control Employees JOCM 3,1 46 A Theoretically Based Contingency Model of Feedback: Implications for Managing Service Employees Robert Waldersee and Fred Luthans University of Nebraska-Lincoln Providing employees with objective feedback about...

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