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1-3 of 3
Keywords: Service quality
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Journal Articles
Journal of Organizational Change Management (2018) 31 (2): 410–425.
Published: 09 April 2018
...Sumardi; Adji Achmad Rinaldo Fernandes Purpose The purpose of this paper is to analyze the relationship between management process alignment, service quality, organizational commitment and high educational performance. Design/methodology/approach The population of this study was all higher...
Journal Articles
The moderating effect of management maturity on the implementation of an information platform system
Journal of Organizational Change Management (2017) 30 (7): 1093–1108.
Published: 13 November 2017
... show that management maturity has a high, positive moderating effect on service quality (SQ), a medium moderating effect on system quality (SysQ), and a low, negative moderating effect on information quality (IQ). Research limitations/implications One limitation of this study is that the survey...
Journal Articles
Journal of Organizational Change Management (1995) 8 (2): 3–16.
Published: 01 April 1995
.... As predicted, accredited and non‐accredited schools responded differently to the revised standards. © MCB UP Limited 1995 Business schools Higher education Organizational change Performance criteria Research Service quality Standards To date, very little is known regarding the present...
