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Journal Articles

The globalization of law firms: managerial issues

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Susan Segal‐Horn, Alison Dean
Journal: Journal of Service Management
International Journal of Service Industry Management (2007) 18 (2): 206–219.
https://doi.org/10.1108/09564230710737835
Published: 01 May 2007
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Journal Articles

The contribution of emotional satisfaction to consumer loyalty

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Yi‐Ting Yu, Alison Dean
Journal: Journal of Service Management
International Journal of Service Industry Management (2001) 12 (3): 234–250.
https://doi.org/10.1108/09564230110393239
Published: 01 August 2001
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