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Journal Articles
Service development success: a contingent approach by knowledge strategy
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (2): 140–161.
Published: 27 April 2010
Journal Articles
New service development: initiation strategies
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2000) 11 (1): 45–63.
Published: 01 March 2000
