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Journal Articles

Service differentiation: A self‐image congruency perspective on brand building in the labor market

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Tor W. Andreassen, Even J. Lanseng
Journal: Journal of Service Management
Journal of Service Management (2010) 21 (2): 212–236.
https://doi.org/10.1108/09564231011039295
Published: 27 April 2010
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Journal Articles

Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis

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Even J. Lanseng, Tor W. Andreassen
Journal: Journal of Service Management
International Journal of Service Industry Management (2007) 18 (4): 394–417.
https://doi.org/10.1108/09564230710778155
Published: 14 August 2007
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