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Journal Articles

The cheap back office becomes a transformation driver: managing ambidexterity in shared services

Open Access
Dirk Klimkeit, Markus Reihlen
Journal: Journal of Service Management
Journal of Service Management (2026) 37 (6): 176–197.
https://doi.org/10.1108/JOSM-02-2025-0089
Published: 04 May 2026
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Journal Articles

Internationalization of professional service firms as learning – a constructivist approach

Available to Purchase
Markus Reihlen, Birgit Alexandra Apel
Journal: Journal of Service Management
International Journal of Service Industry Management (2007) 18 (2): 140–151.
https://doi.org/10.1108/09564230710737790
Published: 01 May 2007
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