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Journal Articles

Customer process management: A framework for using customer-related data to create customer value

Open Access
Chiehyeon Lim, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, Paul Maglio
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (1): 105–131.
https://doi.org/10.1108/JOSM-02-2017-0031
Published: 05 December 2018
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