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Journal Articles

Frontline employee expectations on working with physical robots in retailing

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Kim Willems, Nanouk Verhulst, Laurens De Gauquier, Malaika Brengman
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (3): 467–492.
https://doi.org/10.1108/JOSM-09-2020-0340
Published: 13 September 2022
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Journal Articles

Neuroscience in service research: an overview and discussion of its possibilities

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Nanouk Verhulst, Arne De Keyser, Anders Gustafsson, Poja Shams, Yves Van Vaerenbergh
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (5): 621–649.
https://doi.org/10.1108/JOSM-05-2019-0135
Published: 15 October 2019
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