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Journal Articles

Guest editorial

Nelson Oly Ndubisi, Rajan Nataraajan

Journal of Service Management (2015) 26 (4)

https://doi.org/10.1108/JOSM-04-2015-0121

Published: 17 August 2015

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Journal Articles

Driver turnover research: exploring the missing angle with a global perspective

Daniel Sersland, Rajan Nataraajan

Journal of Service Management (2015) 26 (4): 648–661.

https://doi.org/10.1108/JOSM-04-2015-0129

Published: 17 August 2015

View article titled, Driver turnover research: exploring the missing angle with a global perspective

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Journal Articles

Innovation strategy and performance of international technology services ventures: The moderating effect of structural autonomy

Nelson Oly Ndubisi, Celine Marie Capel, Gibson C Ndubisi

Journal of Service Management (2015) 26 (4): 548–564.

https://doi.org/10.1108/JOSM-04-2015-0118

Published: 17 August 2015

View article titled, Innovation strategy and performance of international technology services ventures: The moderating effect of structural autonomy

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Journal Articles

Modes of customer co-production for international service offerings

Scott E. Sampson, R. Bruce Money

Journal of Service Management (2015) 26 (4): 625–647.

https://doi.org/10.1108/JOSM-01-2015-0033

Published: 17 August 2015

View article titled, Modes of customer co-production for international service offerings

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Journal Articles

Domestic versus offshore service providers: The impact of cost, time, and quality sacrifices on consumer choice

Andrew M. Forman, Shawn Thelen, Terri Shapiro

Journal of Service Management (2015) 26 (4): 608–624.

https://doi.org/10.1108/JOSM-01-2015-0020

Published: 17 August 2015

View article titled, Domestic versus offshore service providers: The impact of cost, time, and quality sacrifices on consumer choice

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Journal Articles

Global business services: Increasing specialization and integration of the world economy as drivers of economic growth

Jochen Wirtz, Sven Tuzovic, Michael Ehret

Journal of Service Management (2015) 26 (4): 565–587.

https://doi.org/10.1108/JOSM-01-2015-0024

Published: 17 August 2015

View article titled, Global business services: Increasing specialization and integration of the world economy as drivers of economic growth

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Journal Articles

Impact of country effects on the performance of service firms

B Elango, Jamie R. Wieland

Journal of Service Management (2015) 26 (4): 588–607.

https://doi.org/10.1108/JOSM-02-2015-0056

Published: 17 August 2015

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Journal Articles

Understanding the usage of global social networking sites by Arabs through the lens of uses and gratifications theory

Ibrahim M Al-Jabri, M. Sadiq Sohail, Nelson Oly Ndubisi

Journal of Service Management (2015) 26 (4): 662–680.

https://doi.org/10.1108/JOSM-01-2015-0037

Published: 17 August 2015

View article titled, Understanding the usage of global social networking sites by Arabs through the lens of uses and gratifications theory

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Guest editorial

Driver turnover research: exploring the missing angle with a global perspective

Innovation strategy and performance of international technology services ventures: The moderating effect of structural autonomy

Modes of customer co-production for international service offerings

Domestic versus offshore service providers: The impact of cost, time, and quality sacrifices on consumer choice

Global business services: Increasing specialization and integration of the world economy as drivers of economic growth

Impact of country effects on the performance of service firms

Understanding the usage of global social networking sites by Arabs through the lens of uses and gratifications theory

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