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Journal Articles

Exploring internal mechanisms forming customer servicescape experiences

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Jörg Pareigis, Per Echeverri, Bo Edvardsson
Journal: Journal of Service Management
Journal of Service Management (2012) 23 (5): 677–695.
https://doi.org/10.1108/09564231211269838
Published: 05 October 2012
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Journal Articles

Video‐based methodology: capturing real‐time perceptions of customer processes

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Per Echeverri
Journal: Journal of Service Management
International Journal of Service Industry Management (2005) 16 (2): 199–209.
https://doi.org/10.1108/09564230510592315
Published: 01 April 2005
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