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Journal Articles

Internal service quality as a driver of employee satisfaction, commitment and performance: Exploring the focal role of employee well-being

Piyush Sharma, Titus Tak Chuen Kong, Russel P.J. Kingshott

Journal of Service Management (2016) 27 (5): 773–797.

https://doi.org/10.1108/JOSM-10-2015-0294

Published: 17 October 2016

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Journal Articles

Service role and outcome as moderators in intercultural service encounters

Piyush Sharma, Jackie L.M. Tam, Namwoon Kim

Journal of Service Management (2015) 26 (1): 137–155.

https://doi.org/10.1108/JOSM-03-2013-0062

Published: 16 March 2015

View article titled, Service role and outcome as moderators in intercultural service encounters

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