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Journal Articles

“Scalability”: the paradox of human resources in e‐commerce

Roger Hallowell

International Journal of Service Industry Management (2001) 12 (1): 34–43.

https://doi.org/10.1108/09564230110694820

Published: 01 March 2001

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Journal Articles

Exploratory research: consolidations and economies of scope

Roger Hallowell

International Journal of Service Industry Management (1999) 10 (4): 359–368.

https://doi.org/10.1108/09564239910282316

Published: 01 October 1999

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Journal Articles

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

Roger Hallowell

International Journal of Service Industry Management (1996) 7 (4): 27–42.

https://doi.org/10.1108/09564239610129931

Published: 01 October 1996

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