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Journal Articles

Customer participation risk management: conceptual model and managerial assessment tool

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Uzay Damali, Enrico Secchi, Stephen S. Tax, David McCutcheon
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (1): 27–51.
https://doi.org/10.1108/JOSM-05-2018-0147
Published: 16 March 2020
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Journal Articles

Planning for service quality: an integrative approach

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F. Ian Stuart, Stephen S. Tax
Journal: Journal of Service Management
International Journal of Service Industry Management (1996) 7 (4): 58–77.
https://doi.org/10.1108/09564239610129959
Published: 01 October 1996
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