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Yupal Shukla
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Journal Articles
Something old and something new: a replication and extension of the disconfirmation model of consumers' response to service failure and recovery in the contemporary servicescape
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (5): 711–727.
Published: 06 November 2025
Journal Articles
A holistic framework for sustainable service technology: insights from Eastern philosophies
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (3): 362–389.
Published: 31 March 2025
