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Keywords: Ambiguity
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Journal Articles
Shaping service ecosystems: exploring the dark side of agency
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2018) 29 (4): 521–545.
Published: 02 August 2018
... reveal three facets of the dark side: conflict, ambiguity and opportunism. The process of shaping service ecosystems is prone to systematic conflict, ambiguous and opportunistic behaviours occurring between the focal actors’ ecosystem and other ecosystems vying for the same set of resources. Research...
