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Kaj Storbacka
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Journal Articles

Shaping service ecosystems: exploring the dark side of agency

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Cristina Mele, Suvi Nenonen, Jaqueline Pels, Kaj Storbacka, Angeline Nariswari, Valtteri Kaartemo
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (4): 521–545.
https://doi.org/10.1108/JOSM-02-2017-0026
Published: 02 August 2018
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Journal Articles

Managing Customer Relationships for Profit: The Dynamics of Relationship Quality

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Kaj Storbacka, Tore Strandvik, Christian Grönroos
Journal: Journal of Service Management
International Journal of Service Industry Management (1994) 5 (5): 21–38.
https://doi.org/10.1108/09564239410074358
Published: 01 December 1994
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