Tore Strandvik
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Journal Articles

Reframing service innovation: COVID-19 as a catalyst for imposed service innovation

Kristina Heinonen, Tore Strandvik
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (1): 101–112.
https://doi.org/10.1108/JOSM-05-2020-0161
Published: 15 September 2020
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Journal Articles

The mental footprint of marketing in the boardroom

Tore Strandvik, Maria Holmlund, Christian Grönroos
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 241–252.
https://doi.org/10.1108/JOSM-01-2014-0033
Published: 14 April 2014
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Journal Articles

From service for free to service for fee: business model innovation in manufacturing firms

Lars Witell, Martin Löfgren
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 520–533.
https://doi.org/10.1108/JOSM-04-2013-0103
Published: 07 October 2013
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Journal Articles

An agenda for service research at the base of the pyramid

Heiko Gebauer, Javier Reynoso
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 482–502.
https://doi.org/10.1108/JOSM-04-2013-0090
Published: 07 October 2013
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Journal Articles

Stimulating innovative service research

Kristina Heinonen, Maria Holmlund, Tore Strandvik
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5)
https://doi.org/10.1108/JOSM-06-2013-0149
Published: 07 October 2013
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Journal Articles

Social layers of customer-to-customer value co-creation

Ivana Rihova, Dimitrios Buhalis, Miguel Moital, Mary Beth Gouthro
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 553–566.
https://doi.org/10.1108/JOSM-04-2013-0092
Published: 07 October 2013
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Journal Articles

Understanding participation in company social networks

Carla Sofia Martins, Lia Patrício
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 567–587.
https://doi.org/10.1108/JOSM-04-2013-0112
Published: 07 October 2013
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Journal Articles

Customer activity in service

Karl-Jacob Mickelsson
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 534–552.
https://doi.org/10.1108/JOSM-04-2013-0095
Published: 07 October 2013
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Journal Articles

Diagnosing service brand strength: customer-dominant brand relationship mapping

Tore Martin Strandvik, Kristina Heinonen
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 502–519.
https://doi.org/10.1108/JOSM-04-2013-0094
Published: 07 October 2013
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Journal Articles

A customer‐dominant logic of service

Kristina Heinonen, Tore Strandvik, Karl‐Jacob Mickelsson, Bo Edvardsson, Erik Sundström, Per Andersson
Journal: Journal of Service Management
Journal of Service Management (2010) 21 (4): 531–548.
https://doi.org/10.1108/09564231011066088
Published: 10 August 2010
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Journal Articles

Monitoring value‐in‐use of e‐service

Kristina Heinonen, Tore Strandvik
Journal: Journal of Service Management
Journal of Service Management (2009) 20 (1): 33–51.
https://doi.org/10.1108/09564230910936841
Published: 13 March 2009
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Journal Articles

Communication as an element of service value

Kristina Heinonen, Tore Strandvik
Journal: Journal of Service Management
International Journal of Service Industry Management (2005) 16 (2): 186–198.
https://doi.org/10.1108/09564230510592306
Published: 01 April 2005
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Journal Articles

Emotions in service satisfaction

Veronica Liljander, Tore Strandvik
Journal: Journal of Service Management
International Journal of Service Industry Management (1997) 8 (2): 148–169.
https://doi.org/10.1108/09564239710166272
Published: 01 May 1997
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Journal Articles

Managing Customer Relationships for Profit: The Dynamics of Relationship Quality

Kaj Storbacka, Tore Strandvik, Christian Grönroos
Journal: Journal of Service Management
International Journal of Service Industry Management (1994) 5 (5): 21–38.
https://doi.org/10.1108/09564239410074358
Published: 01 December 1994
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Journal Articles

Estimating Zones of Tolerance in Perceived Service Quality and Perceived Service Value

Veronica Liljander, Tore Strandvik
Journal: Journal of Service Management
International Journal of Service Industry Management (1993) 4 (2): 6–28.
https://doi.org/10.1108/09564239310037909
Published: 01 June 1993
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