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Keywords: Environmental psychology
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Journal Articles
An expanded servicescape perspective
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (4): 471–490.
Published: 09 August 2011
.... Then, we offer managerial, theoretical, and societal implications as well as future research directives and research limitations. © Emerald Group Publishing Limited 2011 Servicescape Attention restoration theory Service design Environmental psychology Atmospherics Marketing Consumer...
Journal Articles
The role of arousal congruency in influencing consumers' satisfaction evaluations and in‐store behaviors
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2007) 18 (1): 6–24.
Published: 20 March 2007
... circumplex model as our emotions framework since this model is strongly supported in environmental psychology, and it is arguably the most widely applied model of affect in the context of service environments (Bitner, 1992 ; Donovan and Rossiter, 1982 ; Donovan et al., 1994 ; Hui et al...
