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Keywords: Human activities
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Journal Articles
Journal of Service Management (2021) 32 (6): 28–54.
Published: 19 July 2021
...Johanna Gummerus; Jacob Mickelsson; Jakob Trischler; Tuomas Härkönen; Christian Grönroos Purpose This paper aims to develop and apply a service design method that allows for stronger recognition and integration of human activities into the front-end stages of the service design process. Design...

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