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Journal Articles

Wrinkles in a CSR story: mismatched agendas in fast fashion service brands' CSR reputation

Open Access
Jacob Mickelsson, Joep J.G.M. van Haren, Jos G.A.M. Lemmink
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (2): 256–273.
https://doi.org/10.1108/JOSM-07-2021-0243
Published: 30 August 2022
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Journal Articles

ActS – Service design based on human activity sets

Open Access
Johanna Gummerus, Jacob Mickelsson, Jakob Trischler, Tuomas Härkönen, Christian Grönroos
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (6): 28–54.
https://doi.org/10.1108/JOSM-09-2019-0275
Published: 19 July 2021
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Journal Articles

Customer activity in service

Available to Purchase
Karl-Jacob Mickelsson
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (5): 534–552.
https://doi.org/10.1108/JOSM-04-2013-0095
Published: 07 October 2013
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Journal Articles

A customer‐dominant logic of service

Available to Purchase
Kristina Heinonen, Tore Strandvik, Karl‐Jacob Mickelsson, Bo Edvardsson, Erik Sundström, Per Andersson
Journal: Journal of Service Management
Journal of Service Management (2010) 21 (4): 531–548.
https://doi.org/10.1108/09564231011066088
Published: 10 August 2010
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