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Journal Articles

Explaining social exchanges in information-based online communities (IBOCs)

Sabine Benoit (née Moeller), Nicola Bilstein, Jens Hogreve, Christina Sichtmann

Journal of Service Management (2016) 27 (4): 460–480.

https://doi.org/10.1108/JOSM-09-2015-0287

Published: 15 August 2016

... use as the variable representing co-members’ antecedent of participation. © Emerald Group Publishing Limited 2016 World wide web Social exchange theory Information exchange Customer participation Customer integration Online community Second, our methodology involving expert...

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Journal Articles

Service Management/Leadership: Different from Management/Leadership in Industrial Organisations?

Celeste P.M. Wilderom

International Journal of Service Industry Management (1991) 2 (1): 6–14.

https://doi.org/10.1108/09564239110002332

Published: 01 April 1991

... the exchange of information between client and service organisation. In this vein, the transactional,transformational and transinformational leadership styles will be contrasted. © MCB UP Limited 1991 Leadership Corporate communications Management styles Information exchange Service industries...