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Keywords: Mid-Staffordshire Trust
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Journal Articles
What causes imbalance in complex service networks? Evidence from a public health service
Available to PurchaseKatrien Verleye, Elina Jaakkola, Ian R. Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder, Johan Quist
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (1): 34–56.
Published: 20 March 2017
... services Stakeholder theory Institutional logics Service networks Complex service systems Balanced centricity Mid-Staffordshire Trust In today’s specialized markets, the creation of value increasingly takes place in complex service networks that are composed of multiple actors whom contribute...
