...Seidali Kurtmollaiev; Tor Wallin Andreassen Purpose This article critically examines central service management traditions in relation to older adults. It investigates how their underlying assumptions and design logics align – or fail to align – with the characteristics, constraints...

...Alei Fan Purpose This research advances theoretical insights in AI-enabled service design and transformative service, while offering practical guidelines in developing GenAI tools to empower older adults and support positive aging. Design/methodology/approach Three progressive scenario-based...

...Sertan Kabadayi; Kejia Hu; Yuna Lee; Lydia Hanks; Matthew Walsman; David Dobrzykowski Given the changing demographics and unique needs of older adults, it is an imperative for academics and practitioners to have an understanding of what determines older adult care experience to better serve...