...Herm Joosten; Josée Bloemer; Bas Hillebrand Purpose – Research on empowerment and service co-production assumed that customers want more control and that more control is better. An empirical test of this assumption, however, is lacking. The purpose of this paper is to test this assumption...

... Emerald Group Publishing Limited 2015 WTO GATS Service co-production Service exports Unified service theory A central concept of the study of service business management is co-production (Lovelock and Gummesson, 2004). Co-production is considered to be a distinguishing characteristic...

... standardized measure of environmental sustainability considers both the revenue and cost impacts in service operations. This research is among the first generation of papers that bring the unique characteristics of service operations, particularly service co‐production, into sustainability research. ©...