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Keywords: Social dynamics
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Journal Articles
Defining relationship quality for customer‐driven business development: A housing‐mortgage company case
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2006) 17 (2): 207–223.
Published: 01 March 2006
...‐switching perspective would be preferable. We continue by presenting theoretical support for the dynamic view of attribute perceptions. © Emerald Group Publishing Limited 2006 Customer relations Mortgage companies Property management Social dynamics Sweden In the financial sector...
