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Journal Articles

Emotions and stability in telecom‐customer relationships

Inger Roos, Margareta Friman, Bo Edvardsson

Journal of Service Management (2009) 20 (2): 192–208.

https://doi.org/10.1108/09564230910952771

Published: 24 April 2009

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Journal Articles

Emotional experiences in customer relationships – a telecommunication study

Inger Roos, Margareta Friman

International Journal of Service Industry Management (2008) 19 (3): 281–301.

https://doi.org/10.1108/09564230810874986

Published: 20 June 2008

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Journal Articles

Defining relationship quality for customer‐driven business development: A housing‐mortgage company case

Inger Roos, Anders Gustafsson, Bo Edvardsson

International Journal of Service Industry Management (2006) 17 (2): 207–223.

https://doi.org/10.1108/09564230610657006

Published: 01 March 2006

View article titled, Defining relationship quality for customer‐driven business development: A housing‐mortgage company case

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Journal Articles

The role of customer clubs in recent telecom relationships

Inger Roos, Anders Gustafsson, Bo Edvardsson

International Journal of Service Industry Management (2005) 16 (5): 436–454.

https://doi.org/10.1108/09564230510625750

Published: 01 December 2005

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Journal Articles

Service portraits in service research: a critical review

Bo Edvardsson, Anders Gustafsson, Inger Roos

International Journal of Service Industry Management (2005) 16 (1): 107–121.

https://doi.org/10.1108/09564230510587177

Published: 01 February 2005

View article titled, Service portraits in service research: a critical review

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Journal Articles

Critical incident techniques: Towards a framework for analysing the criticality of critical incidents

Bo Edvardsson, Inger Roos

International Journal of Service Industry Management (2001) 12 (3): 251–268.

https://doi.org/10.1108/EUM0000000005520

Published: 01 August 2001

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Emotions and stability in telecom‐customer relationships

Emotional experiences in customer relationships – a telecommunication study

Defining relationship quality for customer‐driven business development: A housing‐mortgage company case

The role of customer clubs in recent telecom relationships

Service portraits in service research: a critical review

Critical incident techniques: Towards a framework for analysing the criticality of critical incidents

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