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Keywords: Social identity
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Journal Articles
Journal of Service Management (2024) 35 (1): 71–88.
Published: 02 October 2023
... conditions for a successful brand community formation process. Social identity theorists would argue that behavior is a corollary of an overall community identity, rather than an outcome (Ashforth et al., 2008 ; Ashmore et al., 2004), which places doubt to the proposed causality...
Journal Articles

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