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Keywords: Social identity
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Journal Articles
Brand community formation in service management: lessons from the sport industry
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (1): 71–88.
Published: 02 October 2023
... conditions for a successful brand community formation process. Social identity theorists would argue that behavior is a corollary of an overall community identity, rather than an outcome (Ashforth et al., 2008 ; Ashmore et al., 2004), which places doubt to the proposed causality...
Journal Articles
Online customer engagement: Creating social environments through brand community constellations
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2015) 26 (5): 777–806.
Published: 19 October 2015
... of or enthusiasm toward a brand but also by aspects that have often been overlooked in previous literature. © Emerald Group Publishing Limited 2015 Participation Social identity Brand community Customer brand-relationship Personal identification Social environment Societies...
